Servicebay

Features Servicebay

Whether you specialize in repairs, servicing, maintenance or upgrades, Servicebay can be customised to suit your service business.🪛 Ticket ManagementStay on top of your service requests with our robust ticket management system.
• Assign tickets to customers and specific items for service.• Customize ticket statuses.• Assign team members to handle tickets.• Take notes from customers and capture their signatures.• Maintain a service log for each ticket.• Handle warranty repairs.• Send email updates to customers.• Print service reports and agreements.• Add additional items to existing tickets.
🧑 Customer ManagementKeep track of all your customer details effortlessly.
• Effortlessly track customer details.• Monitor booked-in items for service.• Keep tabs on current and past tickets.• Directly contact customers through the platform.
📈 DashboardGet insights into your daily operations with our intuitive dashboard.
• Gain insights into daily operations.• View statistics for different timeframes (daily, weekly, monthly).• Visualize your store’s performance using charts and analytics tools.
👥 Team ManagementOur app allows for efficient team collaboration.
• Enable efficient collaboration among team members.• Team leaders can set up business profiles and invite team members.• Ensure everyone has access to necessary information.• Collaborate, assign tasks, and manage tickets effectively.
✨ CustomisationMake Servicebay fit your business, no matter what services you provide.
• Customize serviceable item categories with names, icons, and additional fields.• Define ticket statuses by name and color to track progress.• Switch between light and dark themes for the app.Perfect for:• Electronics & I.T• Appliance & White Goods• HVAC Maintenance• Cleaning Services• Plumbing & Electrical• Automotive Repair• Jewellery Repair• Gardening Tools• Bike Repair & Maintenance• Fitness Equipment• Musical Instrument Servicing• Clothing & Apparel